Resolving Disputes

Contact the supplier

If your order hasn't arrived within the agreed timeframe, or is delivered but isn't as described, via contact the supplier form. Most suppliers will quickly resolve any issues.

 

Open a dispute to get a refund

If you were unable to resolve the issue with the supplier, you can submit a refund request by clicking Open Dispute before the applicable deadline. This function is available 5 days after the shipping date, and allows you to formally discuss solutions with the supplier.
 
Escalate the dispute to MIMIRB2B.com’s Customer Service Team

If you are not satisfied with the supplier’s solution, you can Escalate the Dispute to our Customer Service team. We will mediate between you and the supplier to resolve the problem.