What is SAFE TRADE?
SAFE TRADE is a free service provided by MimirB2B that’s designed to help create trust between buyers and suppliers.
SAFE TRADE covers buyers on MimirB2B with 100% payment protection with their selected SAFE TRADE supplier. You’re covered if:
- Your products are not shipped on-time as per the contract with your supplier
- The quality of your products is not up to standards as per the contract with your supplier
Why choose SAFE TRADE?
1. Know who you’re dealing with:
We provide a set of protections to give you assurance that suppliers will honor key terms of your contract.
2. Enjoy comprehensive protection:
SAFE TRADE provides a comprehensive set of safeguards for your order:
Product quality protection: Select either pre-shipment or post-delivery coverage.
On-time shipment protection: If the supplier fails to ship by the date set in your contract, you’re protected.
Payment protection for your covered amount
If the supplier breaks the on-time shipment or product quality terms of your contract, MimirB2B will refund the covered amount of your payment.
3. Rate and influence your suppliers
Make your voice heard. You can now rate your suppliers and your overall experience on our feedback system.
If we confirm that the supplier has breached the terms of your contract, we will reduce the level of their SAFE TRADE Limit.
Payment Security and Refund Options
1. Payment Security
Your money is held by mimirb2b, an independent payment platform, until you confirm delivery. Once you have confirmed delivery, we will then notify to release the payment to the supplier.
2. Full Refund
If the supplier doesn't ship your order on time, or if you don't receive it and it is determined to be the fault of the supplier, you'll get your payment for it returned directly.
3. Partial Refund & Keeping Products
If the products you receive are significantly different from the product requirements agreed in the contract with the supplier, you may choose to receive a partial refund and also keep the products.